If you need to cancel a lesson, then you must do this online. We do not take cancellations on the phone. We have a strict 24 hour cancellation policy. If you wish to cancel the lesson with less than 24 hours' notice from the lesson start time then you will not receive any credit on your account, nor will you receive a refund.
You will be required to confirm your cancellation on a pop-up window, the pop up window will explain that due to less than the required notice period being given you will not be entitled to credit.
If you cancel with more than 24 hours' notice, then the full amount paid for the lesson will be given as credit to your account. This credit can be used towards any future booking at LPEC. The amount will show on your 'Account' page as well as in your basket.
In the event of severe weather conditions such as snow, the 24 hour notice period is still in place and there are no exceptions to this. It is your responsibility to manage your bookings and to cancel your lesson in time.
How to Cancel
You'll need to log on to your account. Then go to 'My Lessons', click the 'Cancel Lesson' button next to your chosen lesson. A pop up will then display which will state whether you have cancelled within the required notice period and will or will not receive credit.
You will then be asked to confirm your cancellation by clicking 'Ok'. A message will show, approving your cancellation. You will also receive an email to confirm your cancellation.